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| ANALYSIS OF SALES DEPT. |
| 1. |
What are the activities of the management in maximizing the productivity of sales dept?
Advertising , Sending out enquiries and submitting our quotations , customer satisfaction and also sending out greeting cards during festive seasons.
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| 2. |
What are the main focus of the sales dept. in the following :
a. Short term goals : trying to attain the maximum number of customers.
b. Mid term goals : survival in the competitive market and giving assistance to customer needs.
c. Long term goals : Aiming to be reach 50% share in the market for supply of building materials .
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| 3. |
What are the strategies used in achieving the focused goals as above?
Excellent communication skills based on trust, being resourceful, having extensive range of knowledge , end most of all strive for high standers.
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| 4. |
Are you offering the credit facility to your customers?
No. – (issuance of bank guarantee is required )
a. Do your sales staff have regular appointments with your clients to explain the various activities and services available from KPCC? Yes
or
b. What are the various activities your sales staff engage in promoting with your client in explaining the various activities and services available at KPCC?
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| 5. |
We schedule meetings with our regular customers and enquire about the quality of our products and services extended towards them .
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| 6. |
In case KPCC have the sales staff to meet the customers on “ one to one level” then what are the required parameters for sales staff, eg. Depth of knowledge , politeness …etc?
Resourceful , cooperation , patient , understanding customer needs , tactfulness , judgment and good conversationalist .
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| 7. |
Does KPCC have regular training programs for the above staff to communicate more effectively and efficiently with the customers?
Yes. Mostly these training programs are organized by Kuwait Foundation for Advancement of Sciences.
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| 8. |
How does the sales dept. interact between the following :
a. Logistics: considering market situation.
b. Finance : considering profit from sales of the previous year.
c. Production : according to the sale of the product + reviewing daily the stock on average and also monthly and yearly.
d. Administrative : depends on the sales performance.
e. Research & Development: considering the market situation.
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| 9. |
What are the various after sales support activities KPCC normally offer?
Regular back up calls to our clients and also providing gifts to our regular customers.
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| 10. |
From the following elements , kindly classify them according to their effect over KPCC as a whole?
CUSTOMERS
THE OWNER OR MAJOR SHARE HOLDER OF KPCC
SHARE HOLDERS
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| 11. |
What are the effects the above elements have individually on KPCC as a company ?
Customers : depend on our sales.
wner or major share holder of KPCC : members of our board
Share holders : they hold election and nominate member of the board. |
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